Appointments

Please arrive 10–15 minutes early to allow time for check-in.

Your appointment time is reserved exclusively for you. Late arrivals may receive a shortened service to avoid delaying other guests. Guests arriving 15 minutes or more late may be considered a same-day cancellation if there is insufficient time to complete the scheduled service. The full service price will apply.

Health & Safety

Please inform us before your appointment of any medical conditions, pregnancy, recent surgery, injuries, allergies, medications, or other health concerns that may affect your treatment.

Guests undergoing chemotherapy or radiation therapy must provide written physician approval before receiving services.

Spa Massaggio reserves the right to modify or decline any treatment when medically appropriate.

Cancellation & Rescheduling

We kindly request at least 24 hours’ notice for cancellations or rescheduling.

Appointments canceled with less than 24 hours’ notice, same-day cancellations, missed appointments, and no-shows will be charged 100% of the scheduled service price.

Requests to reschedule within the 24-hour cancellation window are considered late cancellations and are subject to the same policy.

Cancellation fees may be charged to the credit card on file or collected before future appointments are accepted.

Group, Couples & Spa Package Reservations

Group reservations, couples services, and spa packages require additional scheduling and staffing.

• A 50% non-refundable retainer is required.
• Changes or cancellations must be made at least 72 hours in advance.
• Changes made within 72 hours are subject to a 50% cancellation fee.
• Same-day cancellations and no-shows are charged 100% of the scheduled service price.

A valid credit card is required for each guest. If a guest does not provide one, the primary contact accepts financial responsibility for any applicable cancellation or no-show fees.

Deposits

A 25% non-refundable deposit may be required for clients with:

• Previous no-shows
• Repeated last-minute cancellations
• Repeated last-minute rescheduling

The deposit is not an additional fee. It is applied toward the total cost of your scheduled service. If the appointment is canceled, rescheduled, or missed in violation of the cancellation policy, the deposit will be forfeited and is non-refundable.

During Your Visit

To maintain a peaceful and relaxing environment, please silence your mobile phone and keep conversations at a respectful volume.

Spa Massaggio maintains a zero-tolerance policy for inappropriate, abusive, threatening, intoxicated, or sexually suggestive behavior. Services may be terminated immediately, the full service price will apply, and future appointments may be refused.

Satisfaction Guarantee

If you have any concerns about your service, please notify us before leaving the spa or contact us within 24 hours so we have the opportunity to review and address your concerns.

Any refund, service credit, or adjustment is provided solely at the discretion of Spa Massaggio.

Additional Policies

• Gift certificates, memberships, spa packages, retail products, and deposits are non-refundable and cannot be redeemed for cash or applied toward gratuities.
• Guests under 18 years of age require parental or legal guardian consent, and a parent or guardian must remain on the premises during the appointment.
• A valid credit card is required to secure all appointments.
• We accept Visa, Mastercard, American Express, Discover, Zelle, PayPal, and personal checks with valid identification. Returned checks are subject to a $30 fee.
• Your personal and medical information is kept confidential.
• Spa Massaggio reserves the right to update its services, pricing, promotions, memberships, and policies at any time without prior notice.